Contractor Terms & Agreement
This Contractor Terms Agreement (“Agreement”) is entered into between ServiceMAN (“ServiceMAN,” “we,” or “us”) and the independent contractor (“Contractor,” “you”) who participates in the ServiceMAN customer referral program.
By accepting work through ServiceMAN, Contractor agrees to the following terms and conditions.
1. Independent Contractor Relationship
Contractor acknowledges and agrees that they are an independent contractor and not an employee, partner, agent, or representative of ServiceMAN. Contractor is solely responsible for all business operations, taxes, licensing, insurance, and compliance with applicable laws.
2. Contractor Requirements
To participate in the ServiceMAN program, Contractor must meet and maintain all of the following requirements:
Hold current and valid licenses required for their trade
Maintain general liability insurance
Have a minimum of three (3) years of experience in their field
Commit to all work accepted through the ServiceMAN program
Violation of any of the above requirements will result in immediate termination from the ServiceMAN program without notice.
3. Accepting Repair Requests
Upon accepting a repair request from ServiceMAN, Contractor agrees to:
Contact the customer directly
Provide an estimated time of arrival (ETA)
Communicate ETA within fifteen (15) minutes of receiving the repair request
Failure to communicate promptly may be considered a violation of program standards.
4. Contractor Cancellations
If Contractor must cancel an accepted repair request:
Contractor must reply via text with “2” to indicate cancellation
Contractor understands that multiple or excessive cancellations negatively impact customer service
ServiceMAN reserves the sole right to determine what constitutes excessive cancellations. Repeated cancellations may result in termination from the program.
5. SERVICE FEE OR Trip Fee – Not Allowed
Contractor understands and agrees that charging customers a service fee, consultation fee, trip fee, diagnostic fee, or travel fee is strictly prohibited under the ServiceMAN program.
Only ServiceMAN may charge the customer the consultation/trip fee
Contractor may charge only for approved repair services performed
Any unauthorized fees charged to the customer may result in immediate termination
6. Customer Ownership
Contractor understands and agrees that:
All customers referred through the ServiceMAN platform are customers of ServiceMAN
Contractor may not solicit, divert, or independently contract with ServiceMAN customers outside the program
Any additional work requested by the customer must be referred back to ServiceMAN
Failure to comply may result in immediate termination and possible legal action.
7. Quality of Work
Contractor is solely responsible for the quality, safety, legality, and completion of all repair work performed. ServiceMAN is not responsible for workmanship, pricing disputes, or warranties offered by Contractor.
8. Termination
ServiceMAN reserves the right to suspend or terminate Contractor participation at any time, with or without notice, for violations of this Agreement, poor performance, customer complaints, or conduct deemed harmful to the ServiceMAN brand.
9. Indemnification
Contractor agrees to indemnify and hold harmless ServiceMAN from any claims, damages, losses, or liabilities arising from Contractor’s services, actions, or omissions. Any disputes will be settled by arbitration in the state of Texas.
10. Agreement Acceptance
By accepting repair requests or participating in the ServiceMAN program, Contractor acknowledges they have read, understood, and agreed to these Terms.
11. Contacts
ServiceMAN contact:
agent@callserviceman.com
